Exclusive for pedestrians, NOT VALID FOR SKIERS.
Place of presentation for collection of the CABIN TICKET:
In our shop in Sierra Nevada.

Express delivery service included:
Personalized delivery of the cabin ticket in our shop in Sierra Nevada. This product has a surcharge of €4 on the RRP published on the Sierra Nevada website, for EXPRESS DELIVERY service (personalized delivery of the cabin ticket).

OPERATION IN CASES OF MODIFICATION / CANCELLATION / NO PRESENTATION AFTER PURCHASE RELEASE:
CANCELLATIONS: If you cancel 72 hours in advance of the start of the service, you will not incur any charges and the full amount will be refunded.
Reservations without cancellation fees up to 48 hours before the first requested service. Once within the release period (less than 48 hours) and if cancelled before the date of the first service, “the Client” will pay the Cancellation Management Fee requested, within 24 hours of release, the amount of €20 per pax/service cancellation of the individual reservation.

MODIFICATIONS: No type of modification or alteration of the reservation will be confirmed, once within the release period, or once this period has passed. The reservation remains the same, and any modification corresponds to the “Client”, the purchase of the new service desired. No modifications are made or confirmed within 24 hours.

NO SHOW – NO WITHDRAWAL OF SERVICES, AFTER RELEASE AND FIRST DAY OF SERVICE: No type of refund or credit will be made, for the lack of notification or notice of cancellation once the first day of the contracted service has started or after the release period. There is NO partial or total refund of the contracted service.

Information on refunds in the event of a station closure:
A used ticket for access to lifts/transport of any type cannot be refunded, either partially or totally, in any case, according to the Transport Law. General Communication and according to the Law.

If during the operation of the Station for reasons of security or other justified causes, the Management of this is forced to close facilities and slopes to the public, this does not necessarily oblige the refund of the amount of the pass (Article 9 of the Rules for Use of the Facilities).

The payments for non-use of all or some of the contracted days will be made by repricing, billing the service actually used by the user and applying the rate corresponding to the use made.
To request a payment, it will be essential that the client send by email to devolucionesnieve@gmail.com, the ticket/delivery receipt that is provided on the day of collection of the tickets in Sierra Nevada.

The deadline for finalizing any incident in season ticket applications in general will be May 15, 2025, and the deadline for Cetursa to respond to them will be June 12, 2025. These deadlines described are in anticipation of pending situations due to incidents or delays, without prejudice to the fact that their processing for operational reasons may require a longer period.